How To Fix Ntdll.dll Errors
- Restart your computer. The ntdll.dll error you're receiving could
be due to a one-time, temporary issue and a simple reboot may resolve
the problem completely.
- Reinstall the program if the ntdll.dll error only displays when you use a specific program.
If the software program has any updates or service packs
available, install them too. The software's programmers may have
identified an issue with the program that caused the ntdll.dll error and
then issued a patch for it.
Note: Third party software programs that have been installed on
your computer are almost always the cause of ntdll.dll errors. The
remainder of these troubleshooting steps resolve ntdll.dll issues only
rarely.
- Check the Windows service pack level you're running
and then check Microsoft's support site to see if there is a more
recent service pack available for installation. Some issues that caused
ntdll.dll errors have been corrected in these service packs from
Microsoft.
- Selectively disable Internet Explorer add-ons.
If your ntdll.dll error is displaying when you start, run, or close
Internet Explorer, an add-on may be causing the problem. Disabling each
add-on, one by one, will determine which add-on is the culprit (if any).
Note: As a workaround, assuming the ntdll.dll error really is Internet Explorer related, install and use a competing browser like Firefox.
- Rename the NLSPATH system variable. If your Windows system does not have this environment variable, skip this step.
Note: This is a troubleshooting step for this issue only. Be
sure to set this path back to its original name if this does not resolve
the ntdll.dll issue.
- Disable Data Execution Prevention for Explorer.exe.
As in the previous step, this is for troubleshooting the ntdll.dll
issue only. If this doesn't resolve the problem, return the Data
Execution Prevention settings to their previous settings.
- Update drivers for any hardware in your computer where updated drivers are available. Outdated drivers sometimes cause ntdll.dll errors.
- Test your memory for damage.
If you're receiving ntdll.dll messages, one possible cause could be a
bad memory module in your system. Testing your memory will either
identify a problem or clear your RAM of any responsibility.
Replace your memory if it fails any of your tests.
- Ntdll.dll errors could occur if you have an Iomega Zip drive on the same IDE cable as the hard drive inside your computer. If so, move the Zip drive to a dedicated IDE controller.
- Replace the IDE cable connecting the hard drive to the
motherboard. If this cable is damaged or malfunctioning, one symptom
could be the ntdll.dll error you're seeing.
- Repair your installation of Windows.
If individual software reinstallations fail to resolve the problem, a
repair installation of Windows will replace the ntdll.dll file.
- Perform a clean installation of Windows.
A clean installation will completely remove Windows from your PC and
install it again from scratch. I don't recommend this option unless
you've exhausted all previous troubleshooting ideas and you're
comfortable that the ntdll.dll error is not caused by a single program
(Step #2).
Note: If a single program or plugin is causing the ntdll.dll
error, reinstalling Windows and then reinstalling all of the same
software may lead you right back to the same ntdll.dll error.
- While extremely rare, if everything else has failed, including the
clean installation from the last step, you could be dealing with a hardware issue with your hard drive.
If so, replace the hard drive and then perform a new installation of Windows.
